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Shopify Support and Maintenance for Growing Stores

Reliable Shopify support and maintenance keeps your store fast, functional and profitable. Our expert Shopify optimisation and proactive support prevent slow loading times and technical issues from killing your conversions.

shopify support performance optimization for stable growth
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Printify
Omniva
Citadele
Stenders
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Printify
Omniva
Citadele
Stenders
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Printify
Omniva
Citadele
Stenders
220
Printify
Omniva
Citadele
Stenders

We improve Shopify Performance Through Continuous Monitoring & Expert Support

Our team provides ongoing Shopify monitoring and expert support to ensure your store runs smoothly, performs optimally, and delivers a seamless experience for your customers.

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Challenges

Operational Challenges

From inventory issues to checkout hiccups, our team keeps your Shopify store running flawlessly.

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Speed Optimization

Comprehensive performance optimization, including code cleanup, image optimization, app auditing, and infrastructure improvements.

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24/7 Technical Support

Round-the-clock priority support with Shopify experts for any technical issues, urgent fixes, or questions about your store.

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Custom Feature Development

Custom features, apps, and functionality development with expert consultation on what’s possible within Shopify’s ecosystem.

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Feature Consultation & Planning

Strategic guidance on Shopify capabilities, limitations, and the best approaches for your specific business requirements.

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Performance Monitoring

Continuous monitoring with instant alerts and monthly reports, plus proactive optimization to maintain peak performance.

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Maintenance & Updates

Regular theme updates, app management, security monitoring, and feature enhancements to keep your store competitive.

Strategy

Our Performance and Support Framework

A transparent approach to performance, reliability, and ongoing support.

Proactive Maintenance

Regular updates, security monitoring, and optimization tweaks keep your store running at peak performance month after month.

  • Weekly Health Checks
  • Security Updates
  • App Compatibility

Performance Monitoring

Continuous monitoring ensures your store stays fast. We catch performance issues before they impact your sales and fix them immediately, any time of day.

Uptime
Live Dashboard Access
Liquid APIs Apps Themes

Custom Development

Clear plans for geographic expansion, new market entry, and omnichannel growth opportunities.

Conversion Improvements

Every optimization is designed to increase conversions, not just improve scores. We focus on changes that directly impact your revenue.

+18%

Avg. conversion lift

+25%

AOV increase

24/7 Expert Support

Real Shopify Plus experts available around the clock. No more waiting for responses during critical moments—we're here when you need us, day or night.

  • Response time

    < 2 hours guaranteed

  • Emergency Fixes

    Priority handling

  • 365

    Days of coverage

Comprehensive Speed Optimization

We don't just compress images—we rebuild your store's performance from the ground up. Code optimization, app auditing, and infrastructure improvements that deliver real results.

Core Web Vitals optimized • Mobile-first • SEO-ready

Strategic Feature Guidance

We help you understand Shopify's capabilities and limitations, guiding you toward the best solutions for your specific business needs.

Monthly strategy calls
ROI-focused roadmap
System

Our Proven 4-Phase Optimization & Support System

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Complete Performance & Feature Audit

Deep analysis of your store's current performance, identifying bottlenecks, problematic apps, optimization opportunities, and potential feature enhancements.

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Strategic Speed Optimization & Planning

Code optimization, image compression, app cleanup, infrastructure improvements, and strategic planning for new features that align with your business goals.

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Advanced Feature Integration & Development

Custom development and feature additions that enhance functionality without compromising speed, with clear guidance on what's possible within Shopify's framework.

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24/7 Performance Management & Support

Round-the-clock monitoring, instant support responses, regular optimizations, and proactive maintenance to ensure peak performance at all times.

Testimonials

Client Outcomes

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Mēbeļu Nams Team
CEO of “Mēbeļu Nams”
5.0

Our website was outdated, and we had communication problems with the previous service provider. We are very glad that WD Market has appeared on our way. Considering that we have a large online store, the entire context with information storage was transferred. Now we have a new modern website mebeles.lv with an excellent UI/UX design. Communication with the company is impeccable. Having started a fruitful cooperation with WDM, we continue to develop with their help. We definitely recommend WD Market for website creation and company growth!

Jekaterina Malceva
Jekaterina Malceva
Head of Marketing Department at "Multipack"
5.0

From the very beginning, after discussing MULTIPACK business goals and the challenges we were facing with the development of our new e-shop, I understood that WD Market was the agency we wanted to sign the contract with.
How did I know? Because of their attitude.
They truly understood our vision, our business needs, and, as a Project Manager, I felt that they also understood the complexity behind the project. From the first conversations, WD Market supported us every step of the way – not just as a service provider, but as a real partner.
A tremendous amount of effort was invested in understanding all the API challenges between our internal software and the web platform. The team provided valuable eCommerce tips and best practices, integrated smart solutions, and always looked for the best possible way forward.
WD Market proved their competence at every level.
A special gratitude goes to IT Project Manager, whose technical expertise, dedication, and problem-solving skills helped solve challenges that at times seemed almost impossible. We would also like to thank WD Market Business Development Manager, Project Manager, Web Designer and the entire WD Market team, including everyone who stood behind the scenes, for their professionalism, responsiveness, patience, and commitment throughout the project.
Together, we have moved the MULTIPACK e-shop to one modern, safe, and functional platform; imported more than 2,000 products; created a multi-language online shopping environment for packaging solutions; implemented complex API integration; reviewed and improved our online business model; developed both B2C and B2B functionality; and we continue improving and developing our eCommerce tool further.
Thank you, WD Market, for being by our side in this important project. We truly appreciate your support, your expertise, and the human attitude you brought into the cooperation!
We definitely recommend WD Market, and I am sure that all my colleagues involved in this project would join me in this recommendation.
Visit www.multipack.lv – and if you are planning to refresh, improve, or create a brand-new e-shop, look no further for an eCommerce partner!

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Agnese Brige
Head of eCommerce at "LYL"
5.0

Great team, the implemented project (web) perfectly reflects IT and design trends, the service was provided within the agreed time and in general within very operational deadlines. Dynamic communication and rapid support! Let’s continue our cooperation in the implementation of future steps!

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Marta Šulce
CEO of “Silmachy”
5.0

Happy with our new internet store / website made by WD Market, that is faster, more intuitive and has more important features and options that make the whole customer experience better. Thank you!

Jimmy Li
Jimmy Li
Co-Founder of "Bigvita"
5.0

Excellent experience working on my Shopify website audit and design. They were knowledgeable, thorough, and clearly understood the platform inside and out. The recommendations were practical and made a real difference to how the site looks and performs. Communication was smooth throughout, and the work was delivered on time. Definitely recommend to anyone looking to improve their Shopify store.

Angela Solkesz
Angela Solkesz
Founder of "Juve Naturals"
5.0

Sharp and insightful. Tomass & team from WD Market really takes the effort to understand your business, look through all analytics and immediately come with clear recommendations from the get go. A great partner for growth. Highly recommend.

Maria Wodzinska
Maria Wodzinska
CEO of "Stoic Beauty"
5.0

Working with WD Market for a CRO audit was a great experience. Their decision making is data driven and not just vibes! Each part of the process was clearly presented and made good business sense to tackle step by step, with priority projects made clear so that we can approach the most urgent items first.

Agnese Vaļuka
Agnese Vaļuka
CEO of "Meža Darzs"
5.0

"We decided to trust the WD MARKET team to create our new website, as our previous website was outdated and lacked modern features and functionality.
From the very beginning, we truly appreciated the communication and attitude – for us, that is one of the most important parts of any cooperation. The WD MARKET team works professionally, is genuinely committed to delivering great results, and is always able to suggest the best and most practical solutions, rather than simply completing tasks without added value.
Communication was always fast, clear, and polite, and throughout the whole process we felt that our needs were truly heard and understood.
Thank you for the great work and a very pleasant collaboration, we can confidently recommend WD MARKET to anyone looking for a high-quality website and a professional approach!"

Aigars Indrikovs
Aigars Indrikovs
Sales Director at "MRS Electronic"
5.0

Working with WD Market has been a complete game changer for our business. Now I truly understand the difference between a regular IT company and a specialized eCommerce agency — it’s like night and day.

The team at WD Market is incredibly proactive and results-oriented. Instead of us wasting time trying to figure out what to do next, they consistently come with clear strategies, data-driven recommendations, and smart solutions that make a real impact. Their deep understanding of eCommerce, digital marketing, and growth optimization has helped us move forward much faster and with more confidence.

The quality of their work is exceptional — from planning and execution to communication and follow-up, everything is done with precision and genuine care for our success. They don’t just deliver tasks; they act like a true partner, always thinking ahead and helping us grow.

If you’re serious about scaling your eCommerce business, WD Market is the kind of partner that will take you there. Their expertise, initiative, and commitment make all the difference.

Abbas Khatamian
Abbas Khatamian
Managing Director at "BeautyWellness"
5.0

We conducted the Usability Audit with WD Market and we are very happy with the experience and insights gained.

Ronalds Burnickis
Ronalds Burnickis
Founder of "BAVA"
5.0

"Previously, our website was not sufficiently designed to ensure that the sales page would inspire trust among clients, especially those who had never heard of our brand. WD Market opened our eyes to crucial details we had overlooked and clearly pointed out that these shortcomings were preventing us from achieving high conversion rates.

They not only identified the problems but also offered concrete solutions and helped us implement them in practice. As a result, our website gained a more professional look, became more trustworthy to potential clients, and significantly improved our sales performance.

A huge thank you to the WD Market team for their dedication and support – they helped our company reach the next level and strengthened our position in the market."

Maija Rieksta-Riekstiņa
Maija Rieksta-Riekstiņa
Founder of "VeganFox"
5.0

"WD Market helped us build a new WordPress webshop and went a step further by developing an AI-based tool to monitor our webshop and B2B sales results. This tool saves us hours of manual work that we previously spent tracking results in Excel spreadsheets and collecting data from multiple platforms and tables. As a company manager, it’s important for me to keep track of results online and be able to access them quickly with just a few clicks. We were especially impressed by the fast development process and the smooth communication throughout the project. I appreciated that there were never objections about something being impossible—only immediate proposals with several options for solving each problem. It’s not easy to exceed our expectations, but in this case, WD Market clearly did."

Reinholds Pirags
Reinholds Pirags
Partner at "HackMotion"
5.0

Excellent team, we quickly agreed on the needed steps to improve our WordPress page performance and they quickly implemented the changes. The new page reached our speed performance targets.

Egija
Egija
CEO of "RSP Travel"
5.0

Thank you, WD Market, for the quality work, friendly attitude and nice communication! They fulfill everything they promise, respond promptly to problems and do not delay with answers. Definitely very knowledgeable and experienced, whom both large and smaller companies can trust. I would definitely recommend working with them!

Deniss Mihailovs
Deniss Mihailovs
Development Manager at "Omniva"
5.0

We have collaborated on several projects, everything always goes smoothly. I also really like WDMarket's Agile approach with the ability to adapt to the client's needs at any time.

Arthur
Arthur
CEO of "Top1 Locksmith Yorkshire"

Very responsive and quickly provided useful advice!! I recommend it!!

Katriona
Katriona
CEO of "Small Batch"
5.0

"Tomass from WD Market – STAR
Tomass from WD Market was a pleasure to work with. Offering invaluable insights with a mix of quick wins and longer term solutions. I hope to keep working with him in the future and would recommend any e-com business having a WD Market audit."

Trusted By 150+ European eCommerce Brands

The figures speak volumes about how WD Market's work has contributed to the remarkable success of our customers.

+150 European brands
4.9/5 Average rate
+12m Revenue generated
99.9% Uptime across platforms
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Whether you’re planning your next strategic move, navigating complex challenges, or looking for expert guidance, we’re here to help! Contact an expert
Credibility

Delivering Scalable eCommerce Solutions Optimized For Performance And Efficiency

The figures speak volumes about how WD Market’s work has contributed to the remarkable success of our customers.

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+150 European brands serviced
4.9/5 Average rating on Clutch and Google
+200 Successful projects delivered
FAQs

Frequently Asked By People

Most stores see 40-60% speed improvements. Stores currently loading in 5+ seconds often reach sub-2-second load times.
Yes! Our expert team provides round-the-clock support with average response times of 15 minutes for urgent issues and 2 hours for non-critical requests.
Absolutely! We provide detailed consultation on Shopify’s capabilities and limitations, helping you make informed decisions about feature development.
No! We optimize for speed while maintaining all functionality. If anything breaks, we fix it immediately at no cost.
Most optimizations are completed within 5-7 business days. Complex stores may take up to 2 weeks for full optimization.
Yes! We guarantee at least 40% speed improvement within 30 days, or we continue optimizing at no additional cost.
Yes! We specialize in developing custom functionality that enhances your store while maintaining optimal performance.
Lauris Priede

Lauris Priede

Chief Technology Officer

If you’re serious about scaling your eCommerce platform without tech debt slowing you down, let’s talk. Book a call and we’ll walk through your stack, your challenges, and what it would take to build it right.

Book a call
Form

Improve Store Performance With 24/7 Shopify Support

Keep your store running smoothly and your customers happy with round-the-clock Shopify support.

Our Approach:

  • Complete speed and performance audit of your current store

  • Detailed consultation on possible feature enhancements and improvements

  • Custom optimization proposal with guaranteed speed improvements

  • Immediate access to 24/7 expert support and priority implementation

  • 40% speed improvement guaranteed – 24/7 support included – 30-day money-back guarantee

    How Can We Help You?

    Shopify Support and Maintenance: Common Questions

    What should ongoing Shopify support include?

    Shopify support and maintenance should include proactive monitoring, app and theme governance, performance optimisation, bug fixes, security and small feature releases, backed by a clear response model on Shopify.

    What is the difference between Shopify support and development?

    Development builds new features and stores; support and maintenance keeps the existing store secure, fast and stable. Growing brands usually need both working together.

    When does a growing store need a support agency?

    When downtime, slow speed or unresolved bugs start costing sales, a Shopify support and maintenance retainer provides reliable, ongoing expertise instead of ad-hoc fixes.

    Can ongoing support include CRO and performance improvements?

    Yes. A strong Shopify support and maintenance plan includes proactive performance and conversion improvements, not just reactive fixes.

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